At Pro Talk, our focus is on showing dealerships, service managers, service advisors and their support staff how to substantially increase their revenues, improve survey scores and excel in customer retention through time tested and proven sales processes. Pro Talk has trained thousands of service employees in the art of selling, communication skills, customer service, customer retention and many other skills to ensure that service departments realize their maximum fixed operation goals.
Jeff Cowan’s Pro Talk is dedicated to optimizing the sales of your dealership using our management training programs. Whether you are looking to improve the sales of your service department, parts department, or your business as a whole; our team will be able to guide you through the process so that you reach the sales goals you’ve long yearned for.
Jeff’s expert trainers are the best in the business. Each has been an advisor, service manager and or fixed operation director. They average 30 years experience prior to working with Jeff Cowan’s Pro Talk, Inc.
Jeff’s wealth of knowledge and experience comes from being in the trenches in thousands of service departments. Throughout their 35 years of doing business, Jeff and his staff of expert field trainers have spent countless hours standing on service drives, side-by-side with service employees as they work with real customers in live situations. This enables them to deliver the most relevant, up to date content in the marketplace, that will work for you and your staff right now, today.
Pro Talk’s side-by-side training is the best investment a dealership or automotive service store can make into their service department for long-term success and profit. Pro Talk also offers Public Workshops and Private Workshops, Virtual Training for Service Advisors, as well as a complete and comprehensive DVD/Workbook Training Program. Jeff and his expert trainers are considered to be the best at what they do simply because they all have successfully worked in the business and continue to work in the jobs they teach others to do.
Regardless of the department, implementing management training programs at your business can make it easier to reach the sales goals you’ve set. Forget settling for a less-than-satisfactory situation at your automotive organization when Jeff Cowan’s Pro Talk is just a phone call away. There are times when an outside voice can make all the difference, especially when it comes to the success of a business. Realizing your business has been struggling and asking for help is not easy. Once you do, you can begin to realize your dreams as the owner.
Whether Jeff’s training is delivered in a workshop, on a DVD set, on his online virtual training platform or through his on-the-drive, side-by-side in-house training, his training processes and content deliver maximum results. Your entire organization will be granted access to Jeff Cowan’s online virtual training system so that they can watch the videos at their leisure. You will not be charged extra viewing fees for additional employees. Our management training programs have helped hundreds of companies throughout North America improve their sales. This is why Jeff Cowan’s Pro Talk has been sought out by companies and associations like the N.A.D.A., NCM Associates, EasyCare, E-Lead1, Nissan, General Motors, Chrysler, Ford, Toyota, Honda and Shell Petroleum for strategic partnerships. It is also the same reason countless vendors have and continue to use his training. Our representatives are standing by ready to answer all of your questions and service department needs.
If you are reading this text, it is likely that you are interested in gaining a sales advantage for your dealership and or service center. Jeff Cowan’s Pro Talk is the premier training opportunity for your service team designed to help dealers and business owners increase sales through a professional world-class sales process. If your sales and service advisors do not have a closing ratio between 70 to 93%, it is likely that you can greatly benefit from the knowledge and expertise available with Jeff Cowan’s Pro Talk training. Contact Jeff Cowan’s Pro Talk today to discuss how we can assist you with your closing ratio by scheduling a premier sales and service advisor training workshop, on-site training event, or virtual online training.
When you come to the realization that your automotive organization needs outside help to improve sales across the board, look no further than Jeff Cowan’s Pro Talk team. Our management training programs have helped automotive organizations around the world maximize the many opportunities they have with each customer.
The sooner you call our team at 800-248-2931 or complete our online contact form, the sooner we can schedule training at your service center.
Each event attendee is shown how to have the highest sales, customer retention, and customer satisfaction scores. Attendees to Jeff Cowan’s Pro Talk workshops average an initial 5/10 increase in customer paid repair orders, substantially increase their customer retention, and find themselves in the top 7% in the country with their customer survey scores by simply using Jeff’s proven methods.