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Jeff Cowan’s Pro Talk, Inc. is the premier sales and service advisor training company in the automotive service business. At Pro Talk, our focus is on showing dealerships, service managers, service advisors and their support staff how to substantially increase their revenues, improve survey scores and excel in customer retention through time tested and proven sales processes. Pro Talk has trained thousands of service employees in the art of selling, communication skills, customer service, customer retention and many other skills to ensure that service departments realize their maximum fixed operation goals.

North America’s #1 Service Advisor Sales Training

On-Site Service Department Training


Dealership On-site Training: Take your Service Center Revenues to the Next Level

Jeff Cowan’s Pro Talk offers an On-site Training opportunity that partners years of consulting experience with a hands-on experiential training opportunity. The field of education has researched knowledge-sharing extensively and has shown repeatedly that experiential learning is one of the best ways to improve education, performance, and goal achievement for any professional staff. Pro Talk’s Automotive Service Department On-Site Training is, therefore, one of the best opportunities for any dealership with a service center to leverage the power of Service Advisor Training with a Service Advisor Workshop that will directly translate into achieving service center goals while increasing revenues, customer retention, customer satisfaction, overall performance, and profitability.

Advantages of On-Site Automotive Service Department Training?

On-site training is a unique opportunity to get a seasoned professional Service Advisor with years of experience exceeding performance expectations to share their knowledge with your Service Center staff. On-Site Training is often the best way for service advisors to absorb the expertise of our proven methods. Through each step of service department training, an expert trainer will coach staff every step of the way by role-playing, critiquing performance, and working with Service Advisors individually as needed to improve skill, aptitude, and performance. Our On-site training regularly transforms Service Clerks into Professional Sales-Driven Service Advisors that can apply the perfect degree of persuasion to increase revenues.

  • Knowledge from the best directly shared with your service staff
  • Role-playing scenarios improve real-life sales performance
  • Shifts mindset for those struggling to meet expectations
  • Increases engagement
  • Directly translates into an exceptional return on investment
  • Personalized learning

The On-Site Training Bottom Line

The bottom line is that On-Site Training is a tremendous opportunity to pass proven Service Advisor sales skills directly to your service staff. By leveraging research-based and experientially-proven sales knowledge collected over years of experience working in service centers across North America, Jeff Cowan’s Pro Talk On-Site Training is an excellent strategy to secure your dealership the best competitive advantage available. Once the On-Site Training is complete, sit back and watch your service center’s bottom line grow beyond expectations.

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Upcoming Events

Fall 2019 Locations to be announced SOON! Email to be notified.

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