My workshops are the most effective anywhere! They are effective not only because they are taught with passion, enthusiasm and are highly engaging, but because they consistently deliver the absolute highest results found anywhere. Give me two days with your service staff and I will show them how to get an immediate increase of five-tenths per customer paid repair order plus how to get additional increases beyond that after just a few weeks of using my uniquely effective methods. Give me two days with your service staff and I will show them how to get customer retention to 85% within nine months. Give me two days with your service staff and I will show them how to get perfect survey scores. Give me two days with your service staff and I will show them how to substantially increase your effective labor rate. Give me two days with your service staff and I will send them back energized, fired up and ready to handle anything they may face when working with your customers!
This new addition of my two-day workshop entitled the “6 Step Road to Service Advisor and Service Department Success” will include new content that I have never taught in a public workshop. It will be delivered in a new format that will ensure that your service staff not only fully understands what is taught, but will be able to execute what is taught the second they step back on your drive. Of course I will talk about the staples like walk-arounds, building rapport, making presentations that get the deal, closing and handling objections, etc.
In all humility, most consider me “the creator of the modern day walk around and selling processes for service drives everywhere.” Throughout my career I have always prided myself for being the first to market with content, techniques and methods that have rewritten how service is delivered at service centers just like yours. I take great pride in every workshop I present. Every one I present is more important then the last one I presented. I promise you that if you send me your service staff for two days, I will give it everything I have got and deliver the best and most valuable workshop they will ever attend for their career. You have my word.
See this innovative service training workshop in these locations and dates for 2019:
Nashville, TN: March 20 & 21
Denver, CO: April 10 & 11