Presented exclusively by Jeff Cowan himself, The Six Step Road to Service Department Success Workshop, held in unique locations, offers each attendee the opportunity to learn how to substantially increase sales, dramatically improve retention, and receive perfect survey scores! Each workshop is geared toward all Fixed Ops staff, including managers, service advisors, greeters, cashiers, porters; literally anyone in the service department who works with customers.
Each attendee is shown how to have the highest sales, customer retention, and customer satisfaction scores. Continental breakfast and lunch included. Attendees to Jeff Cowan’s Pro Talk workshops average a 5/10 increase in customer paid repair orders, substantially increase their customer retention, and find themselves in the top 7% in the country with their customer survey scores by simply using Jeff’s proven methods.