Onsite Training

Pro Talk’s On-site Training is side-by-side in-store training for the entire service staff each step of the way, critiquing, role-playing, and even working directly with the dealership’s clients, providing specific live examples showing how to implement successful techniques.

Category:

-Expert trainers spend 85% of their time on the drive, coaching, critiquing, roleplaying, and writing service if need be.
-Advisors will learn to professionally approach and greet the customer each and every time.
-Advisors will learn a professional 4-point walk- around process and how to walk around Every Car, Every Time® while at the same time reducing the write-up time to 7.5 minutes or less.
-Advisors will be able to set the customer up for realistic expectations with the use of the Full-Service Promise®.
-Advisors will learn how to take control of the customer and the sale. Customer survey scores will increase by managing customer expectations.
-Advisors will learn how to ask proper diagnostic questions.
-Advisors will close more sales and eliminate customer objections.
-On average, a 5/10th increase in hours per repair order will be seen within 10 days of installing our processes.

Reviews

There are no reviews yet.

Be the first to review “Onsite Training”

Your email address will not be published.