BDC Training

Trainers will work with BDC manager and reps, cross-training them to understand the service department operations. This ensures consistency between departments.


-BDC team will learn how to properly schedule based on shop capacity and capabilities.
-Trainer will implement word tracks for effective customer communication and setting expectations.
-Trainer will set up an incentive program for BDC team to encourage the upsell, thus infusing a sales “culture” within the department.
-Create a follow-up process for the BDC to maximize missed opportunity with previously declined services.


There are no reviews yet.

Be the first to review “BDC Training”

Your email address will not be published.