Dealership Training|Fixed Operation|Fun|Service Advisor Training
June 6, 2018Related Posts
“Pulling the Curtain Back” – Show How Effective You Really Are
Start with a daily worksheet to be completed the night before meeting with customers. Look at scheduled repair orders for the next day. Make note of the check-in times, the reason for the visit, the mileage, and identify the customer. Then, make predictions based on these factors. You are going to want to go over this information with your manager. If you don’t have a manager who is motivated enough to take time out of their day to do this worksheet with you at the end of each day, no problem. Just do it yourself. By completing this exercise, you will identify what it is you need to do to become the absolute best at what you do.
Managers- You really need to take the time to do this with your advisors. At first, you are going to need about 30 minutes with each service advisor. Once you get good at it, it will only take you 10-15 minutes. It is unquestionably worth investing the time necessary to complete this end-of-day task.
Service Advisors- If you don’t have a manager who is willing to do this with you, do it by yourself. It will show you what you did right and what you did wrong.
WORK SHEET:PART I – Top (What you intend to achieve on this particular day)
PART II – Bottom (Monthly averages per date)
I M P O R T A N T:At the end of the day, look at how your predictions compare to what actually happened. This comparison will show you your strengths and weaknesses.
So many times, people are identified as the best, but they are not. This exercise gives you quantifiable results that can clearly demonstrate if you are reaching your full potential. It’s okay to find out that you might not be as good as you thought you were. Pull the curtain back. Identify your weaknesses and fix them so that you can become the absolute best you can be, while always striving to be better.