Dealership Training|Service Advisor Training
October 25, 2018Related Posts
When survey scores demonstrate issues with the delivery of the vehicle, it’s time to take corrective action. Most of the time vehicle delivery struggles happen because you’re rushed, they’re rushed, or you just aren’t doing it properly. To fix vehicle delivery problems, Jeff Cowan recommends a specific process of scheduling the delivery. By scheduling vehicle delivery ahead, service advisors have enough time to be thorough and customers feel more valued. The result is that customers are more loyal and continue to support your revenues on future vehicle purchases, maintenance services, and repairs.
One of the biggest problems in the industry are the people that “slip through the cracks” due to timing constraints and a lack of scheduling. When customer demand exceeds scheduling, the inevitable consequence will be vehicle delivery shortcomings. The entire point is to maintain control throughout the sales process while emphasizing the value of closing the deal strong with a high-quality vehicle delivery.
The good news is that Jeff Cowan’s Pro Talk offers several educational training opportunities for vehicle delivery issues including Automotive Service Advisor Training, Automotive Service Workshops, and Service Advisor Workshops to meet your needs as an individual service advisor or a dealership team. If you know that you have room for improvement in delivering the vehicle, training is the best opportunity to get you the knowledge that you need to be an industry sales leader.