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Episode 71- Q & A with Jeff Cowan: Part 2 (Shop Capacity and Frustrated Customers)

Service Advisors Q and A

Episode 71- Q & A with Jeff Cowan: Part 2 (Shop Capacity and Frustrated Customers)

 
 
00:00 / 00:16:32
 
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This week, Jeff does Part 2 of some more Questions and Answers from viewers! Some of this week’s hot topics are shop capacity (is it normal to be at capacity and turn away work), how to maximize the opportunity, handling frustrated customers, setting expectations, and the importance of word tracks. Send us your questions to info@jcowansprotalk.com. Copyright 2019 Wm Jeff Cowan

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800-248-2931

 

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