Each event attendee is shown how to have the highest sales, customer retention, and customer satisfaction scores. Continental breakfast and lunch included. Attendees to Jeff Cowan’s Pro Talk workshops average a 5/10 increase in customer paid repair orders, substantially increase their customer retention, and find themselves in the top 7% in the country with their customer survey scores by simply using Jeff’s proven methods.
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Event Details
Presented exclusively by Jeff Cowan himself, each workshop is geared toward all Fixed Ops staff, including managers, service advisors, greeters, cashiers, porters; literally anyone in the service department who
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Event Details
Presented exclusively by Jeff Cowan himself, each workshop is geared toward all Fixed Ops staff, including managers, service advisors, greeters, cashiers, porters; literally anyone in the service department who works with customers.
This exclusive workshop will focus on the below, plus MUCH MORE:
Get your Effective Labor Rate in the 92-95% range!
Eliminate heat cases and unsatisfied customers FOREVER!
Learn how to get survey scores in the top 5% of the nation!
Why the best time to sell service is NOW
Set, Manage, Exceed Expectations
Prepare the customer with or without a BDC
Building Rapport in 60 Seconds
The 4-Point Walk Around
Each attendee is shown how to have the highest sales, customer retention, and customer satisfaction scores. Continental breakfast and lunch included. Attendees to Jeff Cowan’s Pro Talk workshops average a 5/10 increase in customer paid repair orders.
DON’T TAKE OUR WORD FOR IT…
“ I have been to a large amount of sales workshops over the course of the past 20 years, and Jeff’s has easily been the best! Jeff’s attention to detail, and ability to cater to the entire group made it an experience like none other. I look forward to putting everything I have learned to good use.”
“Pretty sure the last two days have changed my career forever. I learned a lot and I cannot wait to apply the material. I’m so thrilled and so grateful that I was able to go. Jeff was amazing!!”
“Workshop was beyond 10 stars, I can’t even express how much that changed me. Mr. Cowan is an amazing speaker. I hope to attend one of his classes again.”
“The two-day workshop with the advisors was the perfect mix of inspirational and practical giving our attendees both the vision to want to succeed but also giving them plenty of real-world tools to start using as soon as they arrived back at their dealership.”
Time
23 (Thursday) 1:00 am - 24 (Friday) 1:00 am
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Don't Take Our Word For It
“I have been to a large amount of sales workshops over the course of the past 20 years, and Jeff's has easily been the best! Jeff’s attention to detail, and ability to cater to the entire group made it an experience like none other. I look forward to putting everything I have learned to good use.”
“Pretty sure the last two days have changed my career forever. I learned a lot and I cannot wait to apply the material. I’m so thrilled and so grateful that I was able to go. Jeff was amazing!!”
“What we found is that within 90 days, quicker than anticipated, there was an average increase in our ELR of $15.00, an increase of average hours per RO of .5, and an increase of $80.00 per repair order. We also saw an increase in our monthly CSI scores. The Pro Talk process took us from doing zero walk-a-rounds to 85-90%. Pro Talk was well worth the investment!”
