Fixed Operation | Page 2 of 2 | Jeff Cowan's Pro Talk

Fixed Operation

Service Department Training

How to Create a Bold Automotive Service Department and Increase Sales

Great Tips for Service Departments, Service Advisors, and Service Managers So you have been in business for a while and you’ve built a name. It’s a name that draws customers in to your service department like bees to honey. The problem is, your business is drawing in more customers than you can handle. You have volume, but…

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Best tips for hiring

Best tips for finding, hiring, training, and people who do not suck.

Best tips for hiring Ever wonder what are the best tips for hiring? More times than I care to admit, I have had to listen to managers and leaders complain about their people. They tell me about how their people can’t do this or that. They lament about how their people will not do this or…

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Dealerships-Automotive-Bad-Economy

Prepare for a Bad Economy – A Recession is Coming

A recession is coming, learn how dealerships will survive the bad economy. I don’t like talking gloom and doom when it comes to dealing with a bad economy. On a personal level, I work very hard to be upbeat, to see the positives, and to stay focused on what is good. That said, as a…

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Automotive Dealer-Vendor Relationships

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed that the most important thing in any business relationship is the relationship itself. Both…

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Best Ever Sales Tip for Salespeople

Best Ever Sales Tip for Dealerships

Best Ever Sales Tip – They are called “Cell” phones, not “Sell” phones! Do you want a “Best Ever Sales Tip” for your salespeople? Here’s one, put your cell phone away. Personal cell phone calls and texting while on the job has gotten out of hand. Even taking business calls and texts are rude if…

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Service Advisor Myths

Automotive Service Advisor Myths

Top 15 Service Advisor Myths Service Advisors and Fixed Operations experts, listen up, service advisor myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the…

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Best Fixed Operations Year Ever

Best Fixed Operations Year Ever!

Fixed Operations, Stop Waiting, Help is not coming! Are you having your best Fixed Operations year ever or at least one of your best years?  You should be. Think about it.  If people are not buying new cars then they are keeping the ones that they have, putting more miles on them, needing more services,…

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