Fixed Operation | Jeff Cowan's Pro Talk

Fixed Operation

Your Numbers Dropped, Now What?

Summer Sales Figures Summer comes with high temperatures that put more stress on vehicles. The result is greater sales opportunities for new vehicles as well as maintenance and repair services. However, as the automotive sales demand grows, most dealerships are ill-prepared to handle the large influx of business with the highest level of customer service.…

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Proper Training for Longevity

Training helps Retain Higher Quality Service Advisors, Saving Your Dealership $$$$ The recruiting, training, and retention process for service advisors is both time-consuming and expensive. The process begins with running a job vacancy ad, then comes the series of interviews to find the most qualified candidate. Once the best candidate is selected, there’s the contract…

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ALL ABOUT ACCOUNTABILITY

ACCOUNTABILITY Accountability is near and dear to my heart.  A common problem for management and business owners is that even after they train and work with their staff, providing the tools they believe will bring success, they still are not experiencing desired results. If you are unable to get your people to do the things…

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“Pulling the Curtain Back” – Show How Effective You Really Are

“Pulling the Curtain Back” – Show How Effective You Really Are Start with a daily worksheet to be completed the night before meeting with customers.  Look at scheduled repair orders for the next day.  Make note of the check-in times, the reason for the visit, the mileage, and identify the customer. Then, make predictions based…

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Six Steps on How to Increase Sales and Customer Satisfaction

Six Steps on How to Increase Sales and Customer Satisfaction You must have faith in yourself and your career.  You also have to believe that your training will provide you with the tools necessary to be successful. Before I give you the six steps, I am going to tell you a story.  This is the…

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Message from Jeff!

Listen here for the good news!!

New Cities JUST ADDED! 2018: 6-Step Road to Service Department Success Tour

Contact us at 800-248-2931 to get registered today! Jeff is THE expert on getting your staff bought in, excited, and following proven processes. He will show them how to get an instant 5/10ths increase in HPRO, perfect survey scores, eliminate heat, and get customer retention above 85%! BONUS CONTENT JUST ADDED FOR FALL 2018: 20…

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Navigating the Holiday Season- Sales Tips!

Navigating the Holiday Season How to make the holiday months great for business Many in sales worry that the holiday season is a slow time for business.  How do you prepare for that?  Well, I know plenty of service drives that experience their best months of year during the holidays. If you are having success,…

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Assess, Train, Manage, Succeed! *New Product Alert*

We will send out our expert trainers to assess your service department, train your advisors and managers, manage your customers expectations, and watch the results happen! Expect a 5/10ths increase in HPRO, perfect survey scores, and customer retention above 80% within 9 months! *GIVEAWAY included- Watch the Full Video for details!

2018 Spring Workshop Tour!

6 Step Road to Service Department Success: Jeff will show your people how to get PERFECT survey scores, customer retention above 80%, and increase your sales by 5/10ths HPRO! If you are only going to one training class this year, THIS is the one you cannot afford to miss!

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