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How To Use Word Tracks

EPISODE 7 – WRITE SERVICE AND WRITE YOUR OWN PAYCHECK… How to Use Word Tracks Previously, I discussed the importance of customer retention, the types of companies that have it, and why they have it. Customer retention happens to those who never stop selling who and what they are.  Word tracks are the best and…

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New Cities JUST ADDED! 2018: 6-Step Road to Service Department Success Tour

Contact us at 800-248-2931 to get registered today! Jeff is THE expert on getting your staff bought in, excited, and following proven processes. He will show them how to get an instant 5/10ths increase in HPRO, perfect survey scores, eliminate heat, and get customer retention above 85%! BONUS CONTENT JUST ADDED FOR FALL 2018: 20…

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ATTN: General Motors Dealers using PASE!

Listen above for a special message from Jeff regarding the training program from General Motors, PASE! Copyright 2018 WM Jeff Cowan

Navigating the Holiday Season- Sales Tips!

Navigating the Holiday Season How to make the holiday months great for business Many in sales worry that the holiday season is a slow time for business.  How do you prepare for that?  Well, I know plenty of service drives that experience their best months of year during the holidays. If you are having success,…

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Blog- “Understanding the New Customer”

Prior to 2008, I had only made two major changes to the content in my materials.  Since 2008, I have made nine major changes to my content.  The reason is that today’s customer is evolving quickly.  There is a new customer mind-set.  They are well-informed, willing to buy, and agreeable to making all the repairs…

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Assess, Train, Manage, Succeed! *New Product Alert*

We will send out our expert trainers to assess your service department, train your advisors and managers, manage your customers expectations, and watch the results happen! Expect a 5/10ths increase in HPRO, perfect survey scores, and customer retention above 80% within 9 months! *GIVEAWAY included- Watch the Full Video for details!

2018 Spring Workshop Tour!

6 Step Road to Service Department Success: Jeff will show your people how to get PERFECT survey scores, customer retention above 80%, and increase your sales by 5/10ths HPRO! If you are only going to one training class this year, THIS is the one you cannot afford to miss!

Now Available- Individual Service Advisor Training!

Indy Series #19

SIGN UP HERE Notice: This video is copyrighted © 2017 by Wm. Jeff Cowan for the private use of our audience. Any other use of this video or any pictures, descriptions, or accounts of this video or information herein without Wm. Jeff Cowan’s written consent is prohibited.

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