- Episode 72- ATTN: Fixed Operations Managers & Dealers: Your Current Service Dept. Headlines
- Episode 71- Q & A with Jeff Cowan: Part 2 (Shop Capacity and Frustrated Customers)
- Episode 70- Q & A with Jeff Cowan- Service Advisors MUST LISTEN!
- Episode 69- Service Advisors Hitting Their Goals? Time to Re-Evaluate and Re-Train!
- Episode 67- Write Service Podcast: Tips for Service Advisors to Bounce Back After “Scraped Knees”; Creating Service Drive Momentum from Each Mishap