Too often, people born to lead are hindered by ineffective sales policies or bad habits. A key aspect of improving your sales is ensuring your dealership’s service managers are the best they can be, inspiring and motivating their personnel at every turn and glance. Here are some pro tips on how best to unlock the natural leadership potential for anyone on your team, including yourself, and a few reasons why using one of our automotive service advisor workshops is a great place to start.
Leave Your Ego at the Door
Good leadership means putting self-promotion aside. If you opt to make your managing skills a one-man show for just how great you are at your job, you are sure to be the bane of those around you, including personnel and staff that may otherwise benefit from your knowledge and skills. Furthermore, the most effective leaders make sure they put each and every employee in situations that will leverage their strengths and make them shine.
In short, your work should be for the good of your team, your customers, and your organization, not that of your own image. If you want to create loyalty in your workforce, vanity is not the way to do it.
Commit to Your Employees
A great leader has a good sense of how much each of their employees is able to handle. They measure employee performance by identifying how well their team manages adversity, operates under pressure, whether they have a willingness to accept new challenges, and their overall mental fortitude in difficult situations. Enabling the full potential of your staff means leading by example and working on the areas that require further attention and development – so that, in short order, they will be able to rise to any occasion on their own.
Make Everyone a Leader
We’ve seen them in action – dealerships and shops where nearly every team member acts, provides, and performs like a leader. Needless to say, these are the dealerships we’re referring to when we talk about things like 80 percent customer retention rate and 92 percent to 95 percent of sales closed. Do you know what these dealerships have in common? Managers dedicated to seeing their employees grow and develop each and every moment on the job, in other words, leaders that see leadership potential in everyone.
Utilize a Manager and Service Advisor Training Program
Another thing those dealerships have in common? They’ve all benefited greatly from using one of our specialized manager training Pro Talk seminars, which offer benefits that include:
- Financial management
- Reviewing supply accounts and guiding higher profits
- Process-building and driving efficiencies
- Writing job descriptions
- Leadership development
- Much more
Learn to Lead With Jeff Cowan’s Pro Talk
Ready to unlock your potential as a true leader? Then you need a Jeff Cowan’s Pro Talk seminar, the premier destination for proprietary automotive service manager sales information and training. To learn how you can take your sales talents to the next level, call us today at 800-248-2931 or complete our online contact form.
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