How can we NOT find time for training? This week’s podcast focuses on the importance of training and the value of expert training for sales professionals. Don’t get stuck in the busybody mindset that puts training on the back burner with the common excuse “I don’t have any time for training”; instead, find the time…
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Summer Sales Figures Summer comes with high temperatures that put more stress on vehicles. The result is greater sales opportunities for new vehicles as well as maintenance and repair services. However, as the automotive sales demand grows, most dealerships are ill-prepared to handle the large influx of business with the highest level of customer service.…
Training helps Retain Higher Quality Service Advisors, Saving Your Dealership $$$$ The recruiting, training, and retention process for service advisors is both time-consuming and expensive. The process begins with running a job vacancy ad, then comes the series of interviews to find the most qualified candidate. Once the best candidate is selected, there’s the contract…
ACCOUNTABILITY Accountability is near and dear to my heart. A common problem for management and business owners is that even after they train and work with their staff, providing the tools they believe will bring success, they still are not experiencing desired results. If you are unable to get your people to do the things…
“Pulling the Curtain Back” – Show How Effective You Really Are Start with a daily worksheet to be completed the night before meeting with customers. Look at scheduled repair orders for the next day. Make note of the check-in times, the reason for the visit, the mileage, and identify the customer. Then, make predictions based…
Six Steps on How to Increase Sales and Customer Satisfaction You must have faith in yourself and your career. You also have to believe that your training will provide you with the tools necessary to be successful. Before I give you the six steps, I am going to tell you a story. This is the…
EPISODE 7 – WRITE SERVICE AND WRITE YOUR OWN PAYCHECK… How to Use Word Tracks Previously, I discussed the importance of customer retention, the types of companies that have it, and why they have it. Customer retention happens to those who never stop selling who and what they are. Word tracks are the best and…
Contact us at 800-248-2931 to get registered today! Jeff is THE expert on getting your staff bought in, excited, and following proven processes. He will show them how to get an instant 5/10ths increase in HPRO, perfect survey scores, eliminate heat, and get customer retention above 85%! BONUS CONTENT JUST ADDED FOR FALL 2018: 20…
Listen above for a special message from Jeff regarding the training program from General Motors, PASE! Copyright 2018 WM Jeff Cowan
Jeff Cowan’s Pro Talk, Inc. Copyright 2017