ACCOUNTABILITY Accountability is near and dear to my heart. A common problem for management and business owners is that even after they train and work with their staff, providing the tools they believe will bring success, they still are not experiencing desired results. If you are unable to get your people to do the things…
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“Pulling the Curtain Back” – Show How Effective You Really Are Start with a daily worksheet to be completed the night before meeting with customers. Look at scheduled repair orders for the next day. Make note of the check-in times, the reason for the visit, the mileage, and identify the customer. Then, make predictions based…
Six Steps on How to Increase Sales and Customer Satisfaction You must have faith in yourself and your career. You also have to believe that your training will provide you with the tools necessary to be successful. Before I give you the six steps, I am going to tell you a story. This is the…
EPISODE 7 – WRITE SERVICE AND WRITE YOUR OWN PAYCHECK… How to Use Word Tracks Previously, I discussed the importance of customer retention, the types of companies that have it, and why they have it. Customer retention happens to those who never stop selling who and what they are. Word tracks are the best and…
Contact us at 800-248-2931 to get registered today! Jeff is THE expert on getting your staff bought in, excited, and following proven processes. He will show them how to get an instant 5/10ths increase in HPRO, perfect survey scores, eliminate heat, and get customer retention above 85%! BONUS CONTENT JUST ADDED FOR FALL 2018: 20…
Listen above for a special message from Jeff regarding the training program from General Motors, PASE! Copyright 2018 WM Jeff Cowan
Navigating the Holiday Season How to make the holiday months great for business Many in sales worry that the holiday season is a slow time for business. How do you prepare for that? Well, I know plenty of service drives that experience their best months of year during the holidays. If you are having success,…
Prior to 2008, I had only made two major changes to the content in my materials. Since 2008, I have made nine major changes to my content. The reason is that today’s customer is evolving quickly. There is a new customer mind-set. They are well-informed, willing to buy, and agreeable to making all the repairs…
We will send out our expert trainers to assess your service department, train your advisors and managers, manage your customers expectations, and watch the results happen! Expect a 5/10ths increase in HPRO, perfect survey scores, and customer retention above 80% within 9 months! *GIVEAWAY included- Watch the Full Video for details!
Jeff Cowan’s Pro Talk, Inc. Copyright 2017