Julie Branum, Author at Jeff Cowan's Pro Talk

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6 Steps to Increasing Sales & CSI

Being the Best Requires the Best Education Training isn’t something that you did, it’s something that you do. At Jeff Cowan’s Pro Talk, I always emphasize the need for continuous training because the automotive industry and its customers are under constant change. Automotive Service Training, Service Advisor Training, Service Advisor Workshops and Automotive Service Workshops…

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Delivering the Vehicle on the Service Drive

Survey Scores on Vehicle Delivery Performance When survey scores demonstrate issues with the delivery of the vehicle, it’s time to take corrective action. Most of the time vehicle delivery struggles happen because you’re rushed, they’re rushed, or you just aren’t doing it properly. To fix vehicle delivery problems, Jeff Cowan recommends a specific process of…

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Never Stop Selling on the Service Drive

Automotive Service Customer Retention Customer retention is extremely important. Without customer retention, you have no business. Customer retention is best supported by sales staff that never stop selling! Master service advisors never stop selling who and what they are. The best service advisors use keywords and phrases to encourage better customer retention. Word Tracks Word…

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How to Find Great Automotive Service Advisors

Great Automotive Service Advisors One of the questions that almost always gets asked during my workshops and seminars is: “How do I find great service advisors?” It is a great question because it seems like great service advisors are difficult to find; however, it’s not really that hard at all if you know what you’re…

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Finding Time to Train Automotive Service Advisor Training

Finding the Time to Train

How can we NOT find time for training? This week’s podcast focuses on the importance of training and the value of expert training for sales professionals. Don’t get stuck in the busybody mindset that puts training on the back burner with the common excuse “I don’t have any time for training”; instead, find the time…

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Your Numbers Dropped, Now What?

Summer Sales Figures Summer comes with high temperatures that put more stress on vehicles. The result is greater sales opportunities for new vehicles as well as maintenance and repair services. However, as the automotive sales demand grows, most dealerships are ill-prepared to handle the large influx of business with the highest level of customer service.…

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Proper Training for Longevity

Training helps Retain Higher Quality Service Advisors, Saving Your Dealership $$$$ The recruiting, training, and retention process for service advisors is both time-consuming and expensive. The process begins with running a job vacancy ad, then comes the series of interviews to find the most qualified candidate. Once the best candidate is selected, there’s the contract…

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Indy Series #19

SIGN UP HERE Notice: This video is copyrighted © 2017 by Wm. Jeff Cowan for the private use of our audience. Any other use of this video or any pictures, descriptions, or accounts of this video or information herein without Wm. Jeff Cowan’s written consent is prohibited.

Indy Series #18

Notice: This video is copyrighted © 2017 by Wm. Jeff Cowan for the private use of our audience. Any other use of this video or any pictures, descriptions, or accounts of this video or information herein without Wm. Jeff Cowan’s written consent is prohibited.

Indy Series #17

Notice: This video is copyrighted © 2017 by Wm. Jeff Cowan for the private use of our audience. Any other use of this video or any pictures, descriptions, or accounts of this video or information herein without Wm. Jeff Cowan’s written consent is prohibited.

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