Fixed Operations Training
Service Advisors, Managers, and More
JEFF COWAN’S PRO TALK WELCOMES YOU
Welcome to Jeff Cowan’s Pro Talk website, the Nation’s #1 Service Advisor Sales and Service Department Training Opportunity. Jeff Cowan’s Pro Talk has trained more highly successful service advisors and service employees than anyone else on the planet. Whether it be through our world-class workshops, side-by-side training, our online virtual training or a combination of all three, we have single handedly helped more automotive dealership service departments, service centers of all types and their employees reach their maximum potential.
Service department & service advisor sales training
ONSITE TRAINING IN A HANDS-ON ENVIRONMENT FOR ALL SKILL LEVELS
- GET RETENTION OVER 85%
- GET PERFECT SURVEY SCORES
- Substantially increase sales and profits
No hard sell tactics. No pushing, twisting of arms or dishonesty. Instead, we show you and your team how to work with customers in such a way, that not only do most say yes to what they are offered on the spot, but they return to you for years to come for all their service needs on all their vehicles.
If you are interested in growing repair and maintenance service sales, while at the same time increasing your effective labor rate, survey scores and customer retention, you’ve found the partner that will do that for you and make it happen quickly. Contact us today to schedule your Service Training that will take your service advisor sales, your service team and you to the next level.
THE SERVICE ADVISORS SALES TRAINING ADVANTAGE
Automotive organizational leaders are constantly searching for the next competitive advantage. In an industry defined by intense competition, we all know that it’s the little things that add up to be what separates your service center from the competition. One of the best ways to increase overall revenues is to have greater repair and maintenance upsells with our automotive service advisor sales training. Given the low costs to achieve this outcome, service advisor sales training is also one of the best ways to increase your overall profit margin.
MAINTENANCE AND REPAIR SALES ARE BASED ON NEED
Vehicles need maintenance and repairs; customers will inevitably bring their vehicle to you for that service. How many customers that show up at your service center are purchasing the maintenance and/or repair services they truly need? It has been our findings that over 85% of customers who visit a service center of any type do not invest in what they truly need simply because they are never offered it by their service advisor and or technician. Jeff Cowan’s Pro Talk can change that for you instantly. No hard sell tactics. No pushing, twisting of arms or dishonesty. Instead, we show you and your team how to work with customers in such a way, that not only do most say yes to what they are offered on the spot, but they return to you for years to come for all their service needs on all their vehicles.
If you are interested in growing repair and maintenance service sales, while at the same time increasing your effective labor rate, survey scores and customer retention, you’ve found the partner that will do that for you and make it happen quick. Contact us today to schedule your Service Training that will take your service advisor sales, your service team and you to the next level.
“Our expert trainers have all been Pro Talk certified. They have achieved massive success with a minimum of 25 years of service center experience, management experience, and fixed operations profitability.”
Jeff Cowan
YOUR AUTOMOTIVE SERVICE DEPARTMENT NEEDS A TUNE-UP
Operating an automotive organization, no matter the size, is a challenge. Aside from finding the right employees, you need to maximize every opportunity with every customer. Whether these customers visit your business for service, parts, or sales, you need to make sure they come back time and time again.
Turning a one-time customer into a repeat customer is just as challenging as increasing sales but it can be done. The automotive service advisor training from Jeff Cowan’s Pro Talk can guide your business through these difficulties, efficiently and expediently. Success is rarely an overnight affair, but our proprietary training and processes can and will work for your automotive organization to ensure long-term, sustainable returns.
Instant Advisor Training
Express Services Training
BDC Training
Onsite Training
Selling Service Advisor Pocket Guide
The Winning in Service Workshop
Write Service and write your own paycheck book
Write Service and write your own paycheck video training
Online virtual training
DVD Training Program
Maximize The Opportunity! One Day Workshops
High closing ratios are one of the most important aspects of a successful business. You can have the best employees of any service center in your area and a top-notch service department, but if you don’t close your customers for all the needed services and repairs at least 70% of the time, you are selling yourself short.
An excellent way to break past this plateau is to consult with Jeff Cowan’s Pro Talk and our expert automotive service advisor trainers.
We are partners with the NADA University, Easy Care, Alan Ram’s Proactive Training, Grant Cardone, Dave Anderson’s Learn to Lead and Auto Wares and we operate all around the world. Jeff Cowan’s Pro Talk has been providing automotive consultancy service to dealerships and service centers for more than 35 years. We are accredited by NBC, CBS, ABC and FOX News. Your team will have access to full-time customer support when you work with Jeff Cowan’s Pro Talk.
Whether you are a fledgling service business or one that’s been in business for generations, it’s never too late to seek help from an experienced consultant when trying to improve your sales and bottom line. Stop waiting. Let Jeff Cowan’s Pro Talk help your business maximize every opportunity with every customer. Call us at 800-248-2931 or complete our online contact form.
HOW DO SERVICE CENTERS SURVIVE?
From the employees you hire, to the turnaround time of service, and everything in between, a strong service and parts department will make all the difference when it comes to your bottom line.
“So what makes a strong service business?” you might ask. Quite simply: clear objectives, efficient processes, and trained personnel within and consistent processes and accountability are what separate the top-of-the-pack organizations from those barely keeping their heads above water. At Jeff Cowan’s Pro Talk, we have more than three decades’ worth of experience implementing super-efficient processes and training protocols for automotive service advisors and service employees across a myriad of automotive organizations, and we can do the same for you.
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WHAT SETS JEFF COWAN’S PRO TALK APART?
Aside from being in business for more than 35 years, which almost speaks for itself, Jeff Cowan’s Pro Talk has a deep understanding of how automotive service centers operate and what it takes for them to reach the next level of success. Between our strategic partnerships, accreditations, and ability to work with service centers around the world; Jeff Cowan’s Pro Talk has the tools and resources to push your business to maximize its potential. Over three decades, customers have constantly changed and continue to do so today. During that time, we have changed and evolved right along with your customers to ensure that what we deliver is the most up to date content and processes available anywhere in the marketplace.
The highly skilled expert trainer who visits your business will take time to get to know you, your staff, your customers, how you operate, and ultimately, develop a course of action for your business. Not every service center is the same, which means some will require more work than others and some might not need our full range of services. The sooner you call us at 800-248-2931, the sooner we can examine your business and put together a plan of action.
OUR SERVICES
The services offered by Jeff Cowan’s Pro Talk come in various forms, allowing service centers to pick and choose what they need from our automotive service training. You can attend one of Jeff’s world-class workshops to learn how to effectively communicate with your customers, set realistic expectations, close sales, handle objections, get perfect survey scores and eliminate “heat cases”, among many other things that will allow you to earn maximum results.
We also provide express services training, instant advisor training, BDC training, and manager training among other areas. Our team also offers two-day workshops, half-day meetings, 60 to 90-minute keynote speeches, and two to three-hour meetings to best meet the needs of your business. We offer our clients complete training of their entire fixed operations or just a portion of it. It all depends on the area of need your business has. The entire suite of our services is available for a service center of any size. It doesn’t matter how many people you employ. Our automotive services can help your business find the success you’ve been searching for.
ACHIEVE SUCCESS WITH AUTOMOTIVE SERVICE ADVISOR TRAINING
Sadly, the average service advisor only closes about 30% of the sales they offer. The average service advisor who has been trained by Jeff Cowan’s Pro Talk, Inc, has a closing ratio between 70 and 93%. No arm twisting, no pushing and certainly no dishonesty. If you want the same type of results, it’s time for your business to contact Jeff Cowan’s Pro Talk in Rancho Santa Margarita, California.
We work with service centers all around the world so they can realize their maximum potential. Give us a call today at 800-248-2931 to schedule a consultation phone call with a member of our team. You can also complete a contact form on our website.
NEED TRAINING OR HELP FOR YOUR SERVICE ADVISORS?
On-site training, live workshops, video training product, pocket guide & books